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Support FAQ

Find quick answers to common questions and step-by-step guidance to get the most out of OneTap. If you need more help, our team is just a message away!

If you’re unable to locate or scan the sticker, follow these steps:

  1. Check Your Location: Look for the sticker near commonly accessible areas like manager doorways, cash registers, or utility rooms.
  2. Manually Search: Open the OneTap app and manually search for your property or unit by entering its name or address.
  3. Contact Support: If you still can’t find or scan the sticker, reach out to us at support@onetapmaintenance.com, and we’ll assist you in locating your property or completing your request. Emergencies only: +1 (629) 289-2287

OneTap is currently available across the United States, with full support for property managers, technicians, and tenants in all regions. Our platform works seamlessly for properties of all sizes, whether residential, commercial, or mixed-use.

We’re constantly expanding and enhancing our services—stay tuned for updates! If you have specific questions about availability in your area, contact us at support@onetapmaintenance.com.

OneTap simplifies property management and maintenance in four easy steps:

  1. Download the App: Sign up and set up your account.
  2. Submit Requests: Scan your property’s QR code to start your chat.
  3. Stay Connected: Chat with live maintenance technicians and receive real-time updates on your request’s status.
  4. Confirm Completion: Review the work and provide feedback directly through the app once the issue is resolved.

To learn more about these features and how OneTap works, visit our Features Page for detailed insights!

To delete your OneTap account and associated data, follow these steps:

  1. Send an Email: Contact us at support@onetapmaintenance.com with the subject line “Account Deletion Request.”
  2. Provide Your Details: Include your full name, the email address associated with your account, and a confirmation that you wish to delete your account.
  3. Confirmation: Our team will process your request and confirm the deletion within 7 business days.

Please note that deleting your account is permanent and cannot be undone. For more details, visit our Delete Account Page.

Ordering additional stickers for your property is simple:

  1. Contact Us: Send an email to support@onetapmaintenance.com with the subject line “Sticker Order Request.”
  2. Provide Details: Include your name, property address, and the number of stickers needed.
  3. Confirm and Ship: Our team will confirm your request and provide instructions for payment (if applicable). Stickers will be shipped to your provided address promptly.

For any questions or assistance, feel free to reach out—we’re here to help!

The cost of using OneTap depends on your role and the services provided:

  • For Tenants or Employees: Access to submit requests and track progress is free to submit.
  • For Property Managers or Owners: Subscription fees apply based on the size and needs of your property portfolio. Visit our Pricing page for more details.
  • For Technicians: There are no upfront costs, but platform service fees may apply based on completed jobs.

You can reach out to OneTap through the following channels:

  • Email: Send us a message at support@onetapmaintenance.com for any inquiries or assistance.
  • Phone: Call us at (629) 289-2287 during business hours for immediate support.
  • Contact Form: Visit our Support Page and fill out the form to get in touch with our team.

We’re here to help and will respond to your queries as quickly as possible!